FAQs
How long does shipping take?
Orders typically arrive within 7–12 business days. We currently ship within the United States only, ensuring reliable delivery without international delays. Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor its progress.
Do you offer free shipping?
At this time, we do not offer free shipping. Our delivery options include:
- Standard Shipping: $6.99
There are no hidden or additional fees.
What is your return policy?
We offer a 30-day return window from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method.
To initiate a return, please contact us at support@vantixhome.com.
Are your products covered by a warranty?
Currently, our products do not include a warranty. However, if you experience any issues with your order, please contact us at support@vantixhome.com, and our team will be happy to assist you.
What payment methods do you accept?
We accept a range of secure payment options, including:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
All transactions are processed securely to ensure your information is protected.
How can I track my order?
After your order is shipped, you will receive an email with your tracking number. You can use this number on the courier’s website to check real-time delivery updates.
Do you ship internationally?
At this time, we only ship within the United States.
Can I change or cancel my order after placing it?
We aim to process orders as quickly as possible. If you need to make changes or cancel your order, please contact us within 24 hours of placing your order at support@vantixhome.com. After this period, we may not be able to accommodate changes.
If you have any questions about your order or shipping, please contact us:
Phone number: +1 (818)-962-1043
Email: support@vantixhome.com
Response Time: Within 24–48 business hours
Support Business Hours: Mon-Fri, 10:00 AM - 5:00 PM (GMT-8)
Business Address: 8605 Santa Monica Blvd, West Hollywood, CA 90069, USA.